Refund policy

Thank you for shopping with Monee's Creations. We take pride in creating custom, high-quality items and want you to be completely satisfied with your purchase. Please review our return and refund policy carefully before placing your order.

Custom & Personalized Items

Due to the custom nature of our products, all custom and personalized items are final sale and not eligible for returns, refunds, or exchanges. This includes (but is not limited to):

  • Custom tumblers

  • Embroidered apparel

  • Personalized gifts

  • Custom-designed items made to order

Once production has started, orders cannot be canceled or modified.

Non-Custom Items

If your order includes non-custom items, you may request a return or exchange within 7 days of delivery.

To be eligible:

  • Items must be unused, unworn, and in original condition

  • Items must be returned in original packaging

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the damaged or defective item

  • Photos of the packaging (if applicable)

Once approved, we will offer a replacement or refund, depending on the situation.

Incorrect Orders

If you receive the wrong item due to our error, please notify us within 48 hours of delivery. We will correct the issue at no additional cost to you.

Refund Processing

Approved refunds will be issued to the original payment method and may take 5–10 business days to appear, depending on your financial institution.

Shipping fees are non-refundable.

Contact Us

If you have any questions or concerns regarding this policy, please contact us:

📧 Email: info@moneescreations.com 📍 Business Name: Monee's Creations

By placing an order with Monee's Creations, you agree to this Return & Refund Policy.