Contact information
Contact Information Policy
Effective Date: 12/12/2025
At Monee’s Creations, we value clear and timely communication with our customers. This Contact Information Policy explains how and when you can reach us, and what to expect when contacting our business.
How to Contact Us
Customers may contact Monee’s Creations using the following method(s):
📧 Email: info@moneescreations.com
Email is our primary and preferred method of communication to ensure accurate and documented responses.
Business Hours
Messages received after 7pm, on weekends, or during holidays will be addressed on the next business day.
Response Time
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We aim to respond to all inquiries within 24–48 business hours.
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Response times may be longer during peak seasons, sales, or holidays.
Please note that submitting multiple messages regarding the same inquiry may delay response time.
Order-Related Inquiries
When contacting us about an order, please include:
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Your order number
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The name used at checkout
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A brief description of your inquiry
Providing this information helps us assist you more efficiently.
Design Proofs & Approvals
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Design proofs (if applicable) will be sent via email.
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Customers are responsible for reviewing and approving proofs carefully.
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Monee’s Creations is not responsible for errors approved by the customer.
Social Media Communication
While we appreciate engagement on social media, order inquiries, changes, and support requests must be handled via email.
Direct messages on social media platforms are not guaranteed to receive a response.
Respectful Communication
We kindly ask that all communication remains respectful and professional.
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Harassment, abusive language, or threats will not be tolerated.
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Monee’s Creations reserves the right to cease communication if such behavior occurs.
Changes to This Policy
Monee’s Creations reserves the right to update or modify this Contact Information Policy at any time. Updates will be effective immediately upon posting on our website.
Contact Us
For questions regarding this policy, please contact:
📧 Email: info@moneescreations.com📍 Business Name: Monee’s Creations
By contacting Monee’s Creations, you acknowledge and agree to this Contact Information Policy.